Important Information About GM Recall #N252494000

The National Highway Traffic Safety Administration (NHTSA) has issued recall #25V-274, affecting a number of General Motors vehicles. GM identifies this recall as N252494000. According to NHTSA, approximately 597,630 vehicles are included in this recall. However, it’s important to note that only about 3% of these vehicles are expected to have the specific engine concern, equating to roughly 18,000 vehicles nationwide.

At this time, GM has listed the recall status as “Incomplete – Remedy Not Available.” This means that the solution for the issue is still being developed and is not yet available to service departments. As a result, we are currently unable to order parts or schedule repairs related to this recall.

GM has been in contact with dealership service departments to ensure the proper diagnostic tools, are in place.

We understand there may be concern based on recent media coverage. Our service team is actively collecting vehicle and customer information and will follow up as soon as GM finalizes the recall process.

We are happy to monitor the recall for you: To stay informed and ensure you’re contacted as soon as a remedy becomes available, we encourage you to fill out the contact form on our New Hampshire or Massachusetts location pages. This will keep you on our priority list for updates.

If you wish to expedite the process, we recommend bringing your vehicle to our service department. We will record your engine’s serial number and contact you directly once GM releases the official remedy. Please note, this step does not guarantee immediate action, but it will place your vehicle in line for evaluation as soon as parts and procedures become available.

We want to emphasize that no repairs can be performed at this time, and we will only provide updates based on verified information from General Motors. Speculating or offering guarantees before official guidance would be irresponsible.

If you would like to come to one of our GM dealerships for us to look up the recall and check your engine’s cerial number, this process takes about 10 minutes and you don’t need to make an appointment.

Thank you for your patience and understanding as we await further direction from GM. Your safety and trust remain our top priorities.